Unlimited Telephone Support
Our aim is to provide IT solutions and advice as fast and efficient as possible. Our services provide you and your staff with access to our friendly technical experts via our telephone helpline or our online support service.
[Back to top]Instant Remote Support Service
Collective Technology can simplify the adoption and ongoing management of your company and act like an extension for your IT solutions and generally simplifies IT staffing. This leaves you to focus more on your business instead of sometimes complicated network management all companies are faced with. Our technology enables us to fix over 90% of computer problems remotely. Within minutes or even seconds of your call our technicians can view and operate any of your computers or servers from our control centre, saving you time and money. It is totally secure and means that we can fix most of your computer problems instantly without you having to wait for a technician to visit.
[Back to top]On-Site Visits
We realise that many problems are just too stubborn on occasions and require a more hands on approach so in the unlikely event we can't fix your system remotely we will arrange for one of our engineers to attend your site at your convenience.
[Back to top]Proactive Maintenance
One of our main aims is the prevention of system breakdowns and failures before they actually occur. This enhances your systems performance and reliability by monitoring and maintaining software and hardware constantly to ensure peace of mind and assurance in your IT. Our BusinessCARE system will run regular housekeeping tasks and activities on your computers to ensure they are always in tip-top condition. We'll defragment the disk, check it for errors, remove temporary files and give your computer a general spring clean each and every month. This will help to ensure your computers continue to run as smoothly as the day they were bought.
[Back to top]Regular Monitoring
Collective technology aims to add functionality and provide greater service to our customers and understands the importance of effective and reliable IT. Our technical support team are here to help you keep systems running smoothly. Every week we will monitor your computers for early signs of trouble. Often we find faults and fix them even before you're aware that anything is wrong, preventing interruption to daily activities.
[Back to top]Microsoft Updates
A part of our services include continually updating your computer to facilitate secure, coordinated and efficient PC's that comply with corporate configuration standards. We will make sure your Microsoft software has the latest software patches installed, keeping your system more secure and efficient.
[Back to top]Security Maintenance
Security is essential for any computer system and protects you from unnecessary harm and costs. We make sure that your anti-virus software and Spyware protection is kept up to date, ensuring they will keep your computer secure and free from danger. One of the major causes of virus attacks is installed but poorly maintained anti-virus software.
[Back to top]Help And Advice
We're not just here to keep your computer systems running smoothly. With many years of experience we are quite familiar with the needs of local businesses both small and large. We realise that many companies do not have an IT department or sufficient IT knowledge to keep systems running smoothly and reliably. At collective technology we know lots about computers and how to use them to the full, and we're happy to share this knowledge with our BusinessCARE clients. We will be delighted to offer you as much advice and guidance as you need on getting the most from technology to either drive your business forward or to have an easier life, or both, depending on your goals.
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Sunday 05th September 2010
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